Faq

Can I cancel or modify my order?

Once the order is placed, we take care of everything!

However, if you wish to modify or cancel your order you have a period of 24 hours except in two cases:

- Order already sent

- Promo code used

How to create a return?

To make a return, you must return your package to the address communicated by our after -sales service within 7 days after receipt of the product: shoesbyiara1@gmail.com

The products must obviously be unused and in their original boxes.

Please note that returns costs are not borne by our site.

What are the reimbursement times?

Satisfied or refunded: if you are not satisfied with your order, you are protected by a 14 -day refund guarantee.

A classic refund can take up to 21 days.

This corresponds to the period of 14 days you have to make your return as well as the 7 working days of processing by our payment processor.

How to follow my order?

You can follow your order within the "follow my order" tab on the home page.

What are the means of payment accepted?

Payments can be made by credit card.

What to do if I did not receive my order when the order tracking indicates that it has been delivered?

The responsibility of Shoesbyiara is no longer engaged in the event of an error or omission on the part of the carrier. The dispute must therefore be made with it.